Consumer Warranties: For Your Protection

Does using a cartridge produced by a company other than the original OEM void the equipment warranty?

No. Using compatible or remanufactured toner and ink products does not automatically void your printer warranty. Your existing printer warranty is still in effect when you use toner or ink provided by National Toner and Ink, Inc. If you are told by manufacturer’s technicians or salespeople that using non-brand supplies will void their warranty, this is not true and may be a violation of Federal Trade laws. The manufacturer may not honor your warranty though if it can be proven that the compatible products are directly responsible for your printer malfunction. If one of our cartridges causes damage to a properly maintained printer that can be traced back to the cartridge, National Toner and Ink will reimburse you for the service costs incurred; we will need a written statement on service company letterhead and the return of the subject cartridge.

Magnuson-Moss Warranty Improvement Act

United States Code Annotated Title 15 Commerce and Trade

Chapter 50 Consumer Warranties 15 Section 2302

(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if;

  1. No warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
  2. The Commission finds that such a waiver is in the public interest.

For more information on the Magnuson-Moss Warranty Improvement Act, please contact the Federal Trade Commission at 1-877-382-4357.

The Sherman-Clayton Antitrust Act

The Supreme Court (IBM vs. The United States) held that IBM could not threaten customers with termination of their data processing equipment leases just because they did not use supplies manufactured by IBM. Such practice constituted a “tying agreement” and was found to be in violation of the Sherman-Clayton Antitrust Law.

Therefore, you don’t have to be intimidated when people tell you they will void your warranty on your equipment if you do not use OEM (Original Equipment of the Manufacturer) toner or ink.

The practice of “tied selling” violates both United States and Canadian competition statues.

Liability: National Toner and Ink liability shall be limited to replacement or reimbursement. This warranty is exclusive and in lieu of all other warranties, expressed or implied. The tampering of any cartridge by any person or persons, other than by a National Toner and Ink representative, voids all warranties and releases National Toner and Ink from all liability.